More Sunlove Drama

In the attempts that I have made to get in contact with a professional from the Sunlove Company. It seems as though there is only one person dealing with the companys customer service. The owner. All I have wanted was for the issue I had to be resolved. The way I have felt since purchasing a product from them has been that I am not worth the money they took from me. At this point, I consider that they have stolen money from me. The customer service I have received has been minimal. The owner stooped so low as to call me a liar. Why am I a liar? I sent my order ID number and no one responded to me. They told me I did not provide them with the infomation they needed.

In order to prove that I indeed ordered (and was charged for) their product, I took to my email to prove to them that I was not "lying" and that they indeed were in contact with my in prior months regarding my order. The owner, a grown man, who claims to be a professional business owner actually called me a "shit stirrer" What grown man tells this to a young female? Why would I want "drama" I am 23 years old and have never been interested in "drama" let alone with a company whom I am a paying customer.

One, thing that you will see in the emails from the owner of the Sunlove Company, he states that I should plan on getting a lawyer. Now, I am not an expert, but I believe you need more than just a name from twitter or an email before a lawyer will take anyone serious on plans of suing or filing charges. I would assume that he has all the necessary information needed if he in fact is consulting with a lawyer. Now, he says he is not a liar, but he tells me that I did not give him the information he needed. The only place he could have gotten my information would be from my order/receipt from the time I ordered from his website.

This company is not professional at all, the owner speaks and conducts himself like a child. There is no professionalism projected at all. I believe that I am in my rights to share my story. If I had gotten my order shipped to me in a timely fashion, and if the product was great, I would have been more than happy to share a review that sheds light on the Sunlove Company. Instead, I have had to deal with name calling from the company, being verbally abused (by being called a shit stirrer) and being a victim of theft because they refuse to see me as a worthy paying company. My hope is that people who are offered their products for free consider the people who are being ripped off and being taken advantage of. It is wrong and I hope more people step up and share their stories.

here are emails from the owner to myself:

"Your little poor act isnt working on me. Lawyer up kid, I did.

And just so you know for a fact, I dont lie. Ever.

Now either you appologize and take back ALL your crap, or I will be seeing you in court.

Have a nice day

DARIAN BRAUN

On Wed, Feb 17, 2010 at 4:27 PM, Nicole Ortega <nicole*****@yahoo.com> wrote:

I have sent multiple emails over the past few months, I have also called the listed number many times, offered an order number. If an order id number is insufficiant, someone could have messaged that to me. I am not the only one who has had customer service problems. Maybe if the phone number on your website worked or if someone would return calls, my shipping problem could have been solved. And as far as my blog is concerned, that is simply my customer experience story. I do not think that is worth lawyering up over. Even if my blog is less than desirable to potential customers, it should not matter since I myself an a paying customer. Money was taken out of my bank and a product never shipped or delivered. First I was told shipping takes longer than some companies. Then I was told there was a robbery. Then I was told the company was hacked. I'm not sure what to believe.

- Nicole O******

On Feb 17, 2010, at 4:14 PM, DB <**********@gmail.com> wrote:

Dear Nicole,

I asked you to email me a long time ago and you never did.

Your Blog is a treat, and now you want my help. Well let me be very

clear, since I can spell. My Lawyers are looking to file charges against

you. Did you understand that ? Was it spelled right ? You only want Drama

so you can have your 15 minutes of whatever. Earn it. And you will get farther

in this world with being kind than being a young immature mean selfish trouble maker.

Or as they call it in Australia " A Shit Stirrer" .

Have a nice day, and next time a company offers to help and you play games

this will happen again. My advice is to be an adult about it.

All the best

DARIAN BRAUN

On Wed, Feb 17, 2010 at 4:00 PM, Nicole O***** <nicole*******@yahoo.com> wrote:

Hi,

This is Nicoleisneat from twitter? I just wanted to prove that your company has been in contact with me regarding my order and I am not lying. I would not waste my time over a $50 tanning spray if I did not already get charged for it. And as a paying customer, it's insulting to be abused via twitter by being called a liar.

- Nicole O*****

On Nov 23, 2009, at 2:30 PM, DB <********@gmail.com> wrote:

Hi Nicole,

I am so sorry for the trouble. We had a robbery and we cannot access certian accounts.

Its been a real problem. Please send me your shipping details and I will try to get you

an answer asap.

All the best

D BRAUN

On Mon, Nov 23, 2009 at 2:23 PM, nicole o***** <nicole********@yahoo.com> wrote:
Hello,


This is a desparate attempt to get in touch with someone from the Sunlove Company... I ordered a Sunlove system on 9/26/09 and still cannot get any info as to when it will be shipped out to me... After a ton of emails and voicemails with no response, I would just like to know when it will be sent to me.. I am not asking for a refund, or anything extra... Just to know when I will receive it. The funds for it were already charged to my account... Please get back to me with an update...

Thank you